FAQs

Although our website is full of information, you may still have a few questions and we want to help. Here are some frequent questions that we get asked.

Can I pre-register for my initial consult?

ACSN is pleased to offer the ability for new patients to pre-register online.  This allows you to avoid some of the paperwork when you arrive at our office for your visit.  To pre-register, you can visit our patient portal at https://www.mycw36.eclinicalweb.com/portal4028/jsp/login.jsp and click on the "pre-register" link below the login area.

How do I access the patient portal?

ACSN is excited to offer patients access to your personal health information online, wherever you are!  You can access the patient portal by clicking this link:  https://mycw36.eclinicalweb.com/portal4028/jsp/login.jsp.

With patient portal you can request a new appointment, view your personal health record, receive educational materials, view current and past statements, receive health maintenance reminders, and pay bills (coming soon). 

To get started with patient portal, please contact our office and speak with your doctor's assistant.

 

What is my username and password for the patient portal?

If you are a first time user, you will need to register with the office to obtain your username and password.  Please contact the office and speak with your doctor's assistant to setup your account.

If you are an existing user and you have lost or forgotten your username and/or password, please contact our office to reset or unlock your account. 

What is Minimally Invasive Neurosurgery?

Minimally invasive surgery is an exciting new procedure that is less invasive than open surgery, which requires larger incisions. A minimally invasive procedure typically involves the use of a microscope or endoscope that is passed through a small opening in the skin. The endoscope contains a tiny camera that directs the surgeon and provides them with a “view” to the treatment area.

Doctors evaluate each patient's condition to determine the best approach to achieve the desired outcome. Provided the patient is in good general health, most back, neck, and other spine surgeries, such as spinal decompression and spinal fusion, can be performed using minimally invasive technologies including the METRx tube. Brain surgery can also be performed using minimally invasive technologies but it may be limited to certain types of conditions and pathology. Read more about minimally invasive surgery here.

How do I get to your main office?

Our main office is located at 712 S. Milwaukee Avenue in Libertyville, Illinois, approximately 30 miles north of Chicago. Click here for a map.

How does the Free MRI Review work?

ACSN offers complimentary MRI Reviews for those that provide an MRI or CT film or CD along with a Radiologist’s report that is less than 12 months old. Once your film/cd and report are received in our office, an ACSN staff member will contact you to verify the information provided and to schedule an appointment. The Neurosurgeon will then review your images and contact you by phone to discuss the findings and recommend a course of action. Our ACSN staff can help you schedule an appointment with the doctor, order a new MRI or get you started with physical therapy as needed. To get your Free MRI phone consultation today, fill out the form on our website and mail in or drop off the completed form, your films and Radiologist’s report to our main office

The complimentary service includes the review of the images and a phone call from the doctor to discuss the findings.  Any office visits are billed in accordance with our current fee structure.

Why do I need to schedule an appointment when I send in my MRI for review?

At ACSN, we want to make sure you get the care you deserve in a timely manner. By scheduling an appointment when you send in or drop off your MRI for review, you are able to cut your wait time significantly. If the Neurosurgeon’s recommendation after reviewing your MRI is that you do not need to be evaluated by a Neurosurgeon then your appointment will be cancelled and you will not be charged.

If I need surgery, how quickly can I get on the surgical schedule?

The answer is, it depends. If your case is deemed an emergency, it will be treated immediately. Otherwise if you’re flexible on the dates and location, and your insurance company provides the necessary pre-authorizations in a timely manner, then a surgical appointment may take a week. In most cases once surgery is prescribed, patients can expect to have surgery within 2-3 weeks.

What hospitals do ACSN Neurosurgeons operate out of?

Please visit our hospital affiliations page for a complete list.

What do I need to bring to my initial consultation?

You will need to bring a photo I.D., your insurance card (if applicable), workers compensation claim information (if applicable), and your most recent MRI/CT images and reports (if applicable). We also ask that you complete the patient registration forms prior to your appointment and send them via email to info@ACSNeuro.com, fax them or bring the hard copies to the office on your appointment date.

Do I need to provide my health insurance information if I have a work-related injury or other type of accident that is in litigation?

Yes. We gather this information upfront in the event your claim does not get approved or your litigation does not proceed as planned so that we may submit the claims to your insurance carrier. If you choose not to provide your health insurance information then you become personally responsible for 100% of the charges.

What if I can’t pay my balance in full?

At ACSN, we understand that medical needs sometimes don’t align with financial means. Our patient accounts representatives work with qualifying patients to setup a payment plan. Please contact our patient accounts representatives at (847) 549-1910 when you receive your statement to discuss payment options.

What languages are spoken in your office?

At ACSN, we have both staff and surgeons that speak English, Spanish, Russian, and French.

If I have questions for the doctor after my appointment, how do I get in touch with him/her?

Questions are welcome at any time. During normal business hours, you can contact our office toll free at (855) 526-1100 or (847) 362-1848 and speak with our helpful staff.

I need a refill on my prescription. Who do I contact?

Please contact your pharmacy and have them fax a refill request to our office at (847) 362-3351. Once received by our office, your prescription will be reviewed by the doctor and if approved, sent back to the pharmacy. If the doctor feels that an appointment is needed or the refill is not approved, our staff will contact you. Prescription refill requests received after 4:00PM Monday - Friday will be reviewed the following business day. Requests received on Saturdays, Sundays, and holidays will be reviewed on the next business day.

Are Saturday appointments available?

Saturday appointments are available for MRIs. We currently do not offer Neurosurgical consultations or follow up appointments on Saturdays.